Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below:

Return Policy

1. Eligibility for Returns:

   • You may return most items within 30 days of the delivery date.
   • Items must be unused, in their original condition, and with all original packaging, labels, and tags attached.
   • Certain items, such as custom-made products, clearance items, or perishable goods, are not eligible for return.

2. How to Return an Item:

   • To initiate a return, please contact our customer service team at [Insert contact info] with your order number and reason for return.
   • Once your return is approved, we will provide you with a return authorization number and return instructions.
   • Returns must be shipped back to us using a trackable shipping service, and the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

3. Damaged or Defective Items:

   • If you received a damaged or defective item, please contact us within 7 days of receiving the product.
   • We will assist you in arranging for a replacement or refund, including covering the cost of return shipping.

4. Non-Returnable Items:

   • We do not accept returns for products that are used, worn, or altered.
   • Gift cards, personalized/customized items, and certain other non-returnable products are excluded from our return policy.

Refund Policy

1. Processing Refunds:

   • Once we receive and inspect your returned item(s), we will process your refund to the original payment method.
   • Refunds typically take 5-7 business days to process, depending on your payment provider.

2. Restocking Fees:

   • In some cases, a restocking fee may apply for returns, which will be communicated at the time of your return authorization.

3. Exchange Options:

   • If you would prefer to exchange your item instead of receiving a refund, please let us know. Exchanges are subject to availability.

4. Late or Missing Refunds:

   • If you have not received your refund yet, please check with your bank or payment provider.
   • If your refund has not been processed after 7 business days, please contact our customer service team for assistance.

How to Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

• Email: hello@soundproofs.com
• Phone: +91 90150 60000

We are here to assist you and ensure a smooth return process.